“Ultimate Personal Responsibility” is an integral part of The Elegant Design. It exercises our free will, our ability to choose. It empowers us to reflect on and contact a deeper part of who we are. It cultivates our observer self, developing a sense of neutrality, equanimity and compassion. For years, I taught “response-ability” as part of a mandatory customer service training for hospital employees. I would tell them; ‘You can’t control what happens in the course of a day;